Frequently Asked Questions

Find answers to your most common questions as a current member.

What is Direct Primary Care (DPC)?

Direct Primary Care (DPC) is a model of healthcare that eliminates the middleman between you and your primary care provider

Here’s what you need to know:
  • Direct relationship: You work directly with your primary care doctor.
  • Easy access: No copays or office fees for visits.
  • Comprehensive care: DPCs can handle most of your medical needs.
  • Personalized service: Each DPC offers a unique range of included services.
Common services provided by DPCs include:
  • Diagnosing conditions
  • Managing chronic illnesses
  • Prescribing medications
  • Ordering labs and imaging
  • Making specialist referrals

With DPC, you get more personalized, accessible healthcare without the constraints of traditional insurance-based primary care.

Choosing a Direct Primary Care (DPC) provider through Journey Health is a personalized process tailored to your preferences and needs. Here’s how you can select the right DPC for you:

  1. Consider Location: Choose a DPC conveniently located near your home or workplace for easy access to care.
  2. Provider Preferences: Select based on gender, if you have a preference for a male or female doctor.
  3. Credentials and Specialization: Decide between different types of providers, such as MDs, DOs, or naturopaths, based on your health philosophy.
  4. Education and Experience: Review the educational background and experience of potential DPCs to find the best fit.
Remember, Journey Health offers flexibility. If you’re not satisfied with your initial choice, you can easily switch to another provider within our growing network. Our goal is to ensure you have a primary care relationship that truly meets your needs and preferences.

Once you’ve completed your enrollment and your coverage begins, you can schedule your first appointment with your Direct Primary Care provider. Here’s what you need to know:

  1. Appointment Length: Your initial appointment typically lasts between 30 to 60 minutes. This extended time allows your DPC to thoroughly understand your medical history, discuss your health goals, and create a personalized care plan.
  2. Scheduling Process: You can usually schedule appointments directly through the practice’s website, by phone, or sometimes via online booking systems like MyChart. Many DPCs offer same-day or next-day appointments, providing quick access to care when you need it.
  3. Communication and Future Appointments: During your first visit, you’ll learn how to communicate effectively with your DPC and arrange future appointments. This might include using email, phone calls, or even text messaging for convenience.
  4. Preparation: To make the most of your first appointment, consider bringing a list of your health concerns, medications, and any relevant medical documents. This helps ensure that your DPC has a comprehensive understanding of your health needs.

By choosing a DPC, you’re opting for a more personalized and accessible healthcare experience. Enjoy the benefits of longer appointments, direct communication, and a focus on preventive care tailored to your unique needs.

Switching to a new Direct Primary Care (DPC) provider is straightforward and hassle-free. Here’s how you can do it:
  1. Identify Your New Provider: If you have a preferred DPC in mind, research their location, credentials, and services to ensure they align with your needs.
  2. Simply email help@journeyhealthcare.com with the following details:
    • Your name
    • Your current DPC
    • Your preferred new DPC (if you have one in mind)
  3. Transition Process: Once notified, Journey Health will assist in transferring your care to your new DPC. This may involve coordinating with your new provider to ensure a smooth transition of your medical records and care plan.
  4. First Appointment with Your New DPC: After switching, schedule an initial appointment with your new provider. This visit is crucial for establishing your medical history, discussing ongoing treatments, and setting health goals.
Contact Support if Needed: If you have any questions or need assistance, you can reach the Journey Health support team at (800) 606-1135. They are available weekdays from 9 AM to 5 PM Eastern Time.
To request reimbursement for primary and preventive services, email help@journeyhealthcare.com

Yes! Your Direct Primary Care (DPC) provider can:

  • Prescribe new medications
  • Adjust your current medication regimen
  • Work with you to develop a plan to safely reduce or discontinue medications, if appropriate
Absolutely. Your DPC has full authority to refill your current medications as needed. They can manage your prescriptions efficiently, ensuring you have continuous access to necessary medications.

To optimize prescription costs:

  1. Consult your DPC: They can help find cost-effective options and may even dispense certain medications directly from their office.
  2. Use discount programs: Services like GoodRx or Amazon Pharmacy often offer competitive pricing.
  3. Explore pharmacy rebate programs: These can provide additional savings on your medications.
  4. Consider generic alternatives: Your DPC can advise if generic versions of your medications are available and appropriate.

Yes, here is a link to the Journey Health Privacy Policy.

Still have questions?

Get in Touch
Privacy Policy
Scroll to Top